A few months ago, I interviewed for an inside sales position with a large company. I knew that my abilities, qualifications and experience matched the position’s job requirements; in addition, I felt that the interview had gone quite well. When the position was ultimately given to a 23 year old recent college graduate, I was disappointed. I could not help but wonder; did it have something to do with my age?
A recent CBS News article noted "Complaints of age bias to the Equal Employment Opportunity Commission jumped 29 percent to 24,852 in the year that ended in September 2008, the most recent 12-month period for which figures are available. That's the highest such total on records dating back 16 years." According to the EEOC, complaints have continued at a high pace this year. Yes, age discrimination is real, though unfortunately for job seekers, hard to prove. You have seen the ads, "We are seeking a recent college graduate..." or "ideal for early career candidate..." and "join our young, high energy team....” I have accepted that this is just one more challenge to confront while searching for a job in a tough employment market, I have chosen to focus on what I can do, and that begins with trying to understand the reasons (or misconceptions) why many employers are reluctant to hire older workers:
- Less flexible, set in their ways
- Less agile with technology
- Overqualified and will leave for higher paying job
- Skills acquired from long career in previous industry are not valid
- More experienced than hiring manager
- Won't fit in with other employees
- Works at slower pace than younger employees
I have been asked on job interviews "don't you think you are a little overqualified for this position?" and the best one yet, "are you fast?" A question I found puzzling for a sales position. I recently read that "Older workers have a longer attention span and are often more patient, which strikes younger workers as being slow." Interesting how patience and long attention span are now considered a handicap.
Many of the unemployed come from industries that have significantly downsized, where the opportunity for further employment in their former field is greatly diminished, one of these industries is financial services. I won't pretend to have all the answers, nor have I completely mastered the challenge of age bias, what I know is I'm not prepared to give up, nor can I afford to. With many transferable skills, but perhaps not a lot of direct experience in other industries, this meant reinventing not only my skills, but my attitude.
Never has the age gap felt more real to me than the job interview I went on dressed in my best navy blue Nordstrom suit, wearing my favorite pearl earrings, to be greeted by an interviewer in t-shirt and jeans. Rather than feeling awkward all dressed up, I laughed and mentioned how appealing it would be to be able to wear my jeans to work. It all comes down to respect and appreciation for our differences, we have the wealth of our experience in a variety of work environments to offer younger workers, and they have plenty to teach us with their input and fresh ideas.
While striving to reinvent your career, it is essential that you stay positive and persist. Eliminate clues on your resume that would show your age, such as your college graduation date. Even if you have that thirty year career you are proud of, keep your resume relevant with a ten to fifteen year history. Demonstrate your willingness to learn by taking classes, if you are not comfortable with technology, you need to get there, quickly. Utilize professional and social networking sites like http://www.linkedin.com/ and http://www.twitter.com/. Prepare for questions in interviews that may reveal the interviewers concerns about hiring an employee with more years and experience than they have, how will you answer? Stress your flexibility, willingness to learn and ability to adapt well to change.
In an age blended work environment each generation will likely have different work and communication styles, and that's a good thing. The single most valuable lesson I learned managing people; the most effective managers appreciate and utilize the best in all of us.
Kelly Leigh Wilson